Privacy Policy

THE WILD STORY PROPRIETARY LIMITED
(Registration Number 2021/924271/07)

1. Audience

This policy applies to you if you are:

A visitor to our website; or
A customer who has ordered or requested our goods or services either online or in-store.

2. Personal Information

Personal information includes:

Information collected when you visit our website, register, or checkout;
Optional information you voluntarily provide (e.g., via surveys, promotions).

It excludes:

De-identified or anonymised information;
Publicly disclosed data in forums or public environments;
Non-personal statistical data we compile.

Examples of personal information we may collect:

Identifying details (name, ID/passport number);
Contact information (email, phone);
Address (physical, postal);
Financial info (bank details, transaction history).

3. Acceptance

By ordering our goods or requesting our services, you accept the terms of this privacy policy.

4. Legal Capacity

You must be 18 years or older or have legal capacity to contract to access our website or make purchases.

5. Deemed Acceptance

Continued use of the website and our services constitutes deemed acceptance of this policy.

6. Your Obligations

You may only provide your own personal information, or that of others if you have their consent.

7. Changes to the Policy

We may update this policy at any time. Changes will be communicated via email or prominent website notice. Continued use after updates constitutes acceptance.

8. Collection of Information

Upon registration or order placement, you provide us with personal information.

We may also collect:

Usage information (IP address, browser details, click patterns);
URL data passed from other websites;
Session cookies for preferences and currency conversion.

9. Cookies

We use cookies for:

Personalisation and preference storage;
Analytics and performance;
Enabling access to restricted areas;
Targeted advertising (where applicable).

You may disable cookies in your browser, but this may impact site functionality.

10. Purpose for Collection

We collect and process personal information to:

Fulfil goods and services;
Send communication or marketing (with consent);
Conduct audits, business planning, or transactions;
Comply with legal obligations.

11. Consent

We obtain your consent in accordance with POPIA when you:

Register on our website;
Submit any personal or optional information.

12. Use of Personal Information

We may use your data to:

Provide services and administer your account;
Send updates or promotional emails (opt-out available).

13. Disclosure to Law Enforcement

We may disclose your information:

Under legal compulsion (subpoena, court order);
To prevent harm or unlawful conduct.

14. No Selling of Information

We do not sell your personal information.

15. Marketing

We may share anonymised or aggregate statistics with partners or advertisers.

16. Disclosure to Employees

Only employees who require access for legitimate purposes (e.g. customer service, IT, accounting) may access your data.

17. Change of Ownership

If our ownership changes, your information may be transferred to the new entity. We will notify users via our website and give an option to delete your data.

18. Security

We use secure server environments, encryption, firewalls, and access controls to protect personal data. Only authorised staff may access it. Disaster recovery measures are in place.

19. Retention

We retain data only as long as necessary, unless:

The law requires us to retain it longer;
You consent to extended retention.

All data is handled with continued confidentiality.

20. PAIA Compliance

In accordance with the Promotion of Access to Information Act (PAIA), our PAIA manual outlines how to request access to our records. Requests may be submitted in writing as outlined in the manual.

For questions or to exercise your rights under POPIA, please get in touch with us via the Contact page on our website.

The Wild Story (Pty) Ltd
The Coach House, 117 Hatfield Street, Gardens, Cape Town 8001

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